Refund policy

Refund and return information at Futivo

RETURNS & FEES

Return shipping costs are the responsibility of the customer, unless the return is due to an error made by Futivo.

A 10% restocking fee applies to eligible non-customized returned items.

Customized or personalized items, including items with a custom name, number, patches, badges, or any other personalized details, are generally not eligible for return, exchange, or refund.

In certain cases, Futivo may, at its sole discretion, approve a return or exchange of a customized item. Such approval is made on a case-by-case basis and is not guaranteed. If a return of a customized item is approved, a 25% restocking fee will apply and will be deducted from the refundable amount.

Customers should not assume that a customized item can be returned simply by accepting the 25% restocking fee. Prior approval from Futivo is required.

If the item received is damaged, defective, incorrect, or has another confirmed issue caused by an error on our side, the return, replacement, or exchange will be provided at no additional cost to the customer.

Order Cancellation

Customers have the right to cancel their order within 12 hours of receiving their order confirmation. Cancellation requests submitted within this 12-hour period are eligible for a full refund of the total amount paid.

After the 12-hour cancellation period has expired, your order may have already entered the processing stage. At this point, we may have incurred costs related to order processing, production, customization, shipping label purchases or other fulfillment-related services. Therefore, any refund issued after this period may be reduced to cover such non-recoverable expenses, and the refunded amount may be lower than the original amount paid.

To request an order cancellation, please contact our support team as soon as possible at: info@futivojerseys.com

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, undamaged and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@futivojerseys.com. Please note that returns will need to be sent to the following country - Slovenia. (please note that return shipping costs are the customer’s responsibility.)

If your return is accepted, we’ll send you return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@futivojerseys.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, incorrect, or if there is any other issue with the item.

If the issue is confirmed to have been caused by an error on our side, we will provide an appropriate solution at no additional cost to you. This may include a free replacement, exchange, return, or refund, depending on the circumstances. Any required return shipping costs in such cases will be covered by Futivo.

Exceptions / Non-Returnable Items

Customized or personalized products are generally not eligible for return, exchange, or refund. This includes items with custom names, numbers, patches, badges, or other personalized details.

Futivo may make an exception and approve a return or exchange of a customized item on a case-by-case basis. Approval is entirely at our discretion and is not guaranteed. If approved, a 25% restocking fee will apply.

This restriction does not apply where the item is damaged, defective, incorrect, or where an error has been made on our side.

We also cannot accept returns on sale items or gift cards, except where otherwise required by applicable law.

Exchanges

The fastest way to exchange an eligible item is to return the item you have. Once the return has been received, inspected, and approved, we will issue the applicable refund. After you receive your refund, you can place a new order for the item you would like instead.

If the exchange is required because the item received is damaged, defective, incorrect, or there is another confirmed issue caused by an error on our side, the exchange or replacement will be provided at no additional cost to the customer.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving the goods. The item must be returned in the same condition in which you received it, unworn or unused, with tags and in its original packaging. Proof of purchase is required. Customers are responsible for return shipping costs unless otherwise stated.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at info@futivojerseys.com.